High End Systems have opened the new and improved High End Systems Knowledge Management Site (KMS) to get solutions for specific issues faster.
Available here, the KMS houses over 2,000 support articles created over the years, including hundreds of new articles produced just in the last few months. Whether you need a quick fix or a detailed tutorial, the KMS offer a database of solutions that you can search on your own time. And, with the ability to capture questions in real time, High End Tech Services can also get answers out more quickly to help others with similar problems.
The new KMS offers several enhanced features, including self service, a fast search function working at the speed of conversation to both improve user experience and allows tech services to access and edit information while on the phone with callers.
Search results can also be filtered by topic, helping users of the system fine-tune their searches faster. Users can also both rate and leave feedback on the posted articles, which helps tech services improve on articles if needed. The more feedback received, the better the content and the more responsive the site becomes, so users have been encouraged to leave suggestions.
All the content in the system is exportable in pdf format, allowing users to save articles offline and access when and where they need them which means no WiFi is required.
The KMS has a wide array of content available for both High End Systems and ETC products.