Clear-Com has fortified its partnership with Goldenduck, a leading AV solutions provider in Thailand. This collaboration, which has been thriving for nearly a decade, is poised to elevate the after-sales experience for Clear-Com customers.
As the demand for communication solutions continues to grow, so does the need for reliable, efficient, and expert support services. Clear-Com’s partnership with Goldenduck directly addresses this need by offering an after-sales service package that aims to exceed industry norms.
Hans Chia, Clear-Com’s Regional Sales Manager for Southeast Asia, highlighted the importance of this collaboration. “Our partnership with Goldenduck is a testament to our unwavering commitment to our customers in Thailand. In an industry where after-sales support can often be an afterthought, we are proud to offer a level of service that is both proactive and comprehensive. Goldenduck’s expertise ensures that our customers receive not just a product, but a complete, end-to-end solution that includes ongoing support and maintenance.”
The alliance between Clear-Com and Goldenduck is significant in a market where customers are increasingly discerning about the after-sales support they receive. Chanunkarn Boonmarkmee, a key figure at Goldenduck, shares her perspective on the partnership: “We are thrilled to continue our collaboration with Clear-Com, a brand that shares our commitment to excellence. Over the years, we have developed a deep understanding of Clear-Com’s products and the unique needs of our customers. Our fully trained team is dedicated to ensuring that every Clear-Com system we support operates flawlessly, allowing our customers to focus on their core business without worrying about technical issues.”
The partnership also reflects a broader trend in the AV industry, where after-sales support is becoming a crucial differentiator among brands. As technology becomes more advanced, the need for specialised support services grows.
The impact of this partnership extends beyond the technical aspects. It reinforces Clear-Com’s reputation as a brand that is deeply invested in the success of its customers. By providing high-quality support, Clear-Com ensures that its users can leverage the capabilities of their communication systems.
